There is sometimes a fine line to this. I am one of those people with a constantly positive attitude and I know that sometimes I go back through a conversation in my mind once it's over and realise that I might not have responded in quite the way that person might have liked. It's not that I'm not sensitive to that other person's feelings, I am, but often it's hard to know how another person might want you to react. It's about building relationships and also developing some understanding of the different characteristics of people. If I detect that someone's personality or character is similar to someone else I already know then it's easier to guess how I should respond to that person.
Kathie M. Thomas, AFAIOP, MVA, ASO, VA Coach & Trainer
God is willing to guide you
but you must choose the direction
http://www.vadirectory.net/blog/ VA Blog
http://www.kathiethomas.com Speaker, Author
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